If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at email@example.com
Please note: Orders CANNOT be changed, modified, or canceled after checkout!
Merchandise may be returned for store credit ONLY (5% restocking fee will be deducted) 14 days from the day your order has shipped.
Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
The customer pays return shipping. Shipping is non-refundable. Jess Lea is not responsible for return packages that are lost or damaged.
- Clearance & Sale items are FINAL SALE & Can’t be Returned!
There is a 5% restocking fee on all returns.
To be eligible for store credit you must do the following to get a return authorization:
- Email firstname.lastname@example.org with a photo of each page of your packing slip that was included in your order, your order number & reason for return, ALONG with the filled out authorization form!
- All items must be unworn, unwashed, & in the original condition that they are received in (tags & boxes included if applicable)
- Jess Lea must receive items within 14 days of shipping date of purchase.
If you received a DAMAGED item, we MUST be notified via e-mail email@example.com within 3 DAYS of delivery with a completed authorization form. WE ARE NOT LIABLE FOR ANY DAMAGES AFTER 3 DAYS OF RECEIVING!
If you have any questions please email us at firstname.lastname@example.org
Once we receive your return, STORE CREDIT will be processed within 5-7 business days.
Please enclose this form with the items to be returned and mail to:
Jess Lea Wholesale
20610 FM 1488
Magnolia, TX 77355
Once we receive your return, it will be processed within 5-7 business days.
The customer pays return shipping. Shipping is non-refundable. Jess Lea Boutique is not responsible for return packages that are lost or damaged.
If you purchase an item with a discount of 10% or more or purchase an item in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us.
Click here for authorization form --> RETURN AUTHORIZATION FORM
The Jess Lea is NOT responsible for:
- Delays with UPS/USPS/FedEX shipping
- International Duties or Customs charges
- Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- International USPS: 1-800-222-1811
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.