If you received a DAMAGED item or are MISSING items from your order, we MUST be notified via e-mail firstname.lastname@example.org with a photo of the damaged or missing item(s), each page of the packing slip, and the filled out authorization form within 3 DAYS of delivery.
WE ARE NOT RESPONSIBLE FOR DAMAGES OR MISSING ITEMS AFTER THE 3 DAYS OF RECEIVING YOUR ORDER! Please carefully inspect all items included in your order!
If you have received an item with any problems or defects or are missing any items, please contact our warehouse at email@example.com within 3 DAYS to inform us of the issue.
You will NOT be offered a refund, store credit, or exchange without the following information. Please email the following:
- A photo of each page of your packing slip (your order CANNOT be returned without this)
- Order Number
- Photo of damaged item/s
- Description of damage
- Filled out authorization form
If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You MUST include a photo of the damage/ defect with your email.
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor/ outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
Click here for authorization form --> RETURN AUTHORIZATION FORM